Last Updated: 04/09/2026
Please read these Terms and Conditions (“Terms”) carefully before using marfaauae.com , operated by AL MARFAA TR LLC , a company registered in the United Arab Emirates , with its registered address at DUBAI-HATTA ROAD,AL MADAM,SHARJAH, UAE.
By accessing or using this Website and placing an order, you (“Customer” or “you”) agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use this Website.
1.1 These Terms are governed by and construed in accordance with the laws of the United Arab Emirates, including Federal Decree-Law No. 31 of 2021 (UAE Penal Code), Federal Law No. 5 of 1985 (UAE Civil Transactions Law), and applicable consumer protection regulations, including Federal Law No. 15 of 2020 on Consumer Protection and its Executive Regulations.
1.2 We reserve the right to amend these Terms at any time. Amendments will be posted on this page, and continued use of the Website after such changes constitutes acceptance of the revised Terms.
1.3 These Terms apply to all visitors, users, and customers of the Website.
2.1 By using this Website, you confirm that you are at least 18 years of age or are using the Website under the supervision of a parent or legal guardian.
2.2 You confirm that all information provided during registration or checkout is accurate, current, and complete.
3.1 We make reasonable efforts to accurately display the description, images, and pricing of products/services offered on the Website. However, we do not warrant that product descriptions, images, or other content are error-free.
3.2 All prices are listed in UAE Dirhams (AED) and are inclusive/exclusive of Value Added Tax (VAT) as applicable under Federal Decree-Law No. 8 of 2017 on VAT, currently at a rate of 5%.
3.3 We reserve the right to modify, discontinue, or limit the availability of any product or service without prior notice.
4.1 By placing an order through the Website, you are making an offer to purchase the selected product(s)/service(s) subject to these Terms. All orders are subject to acceptance and availability.
4.2 We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, pricing errors, or unavailability of stock.
4.3 Payments are processed securely through our licensed payment service provider, Geidea, in compliance with UAE Central Bank regulations and applicable 3D Secure (3DS) authentication requirements. We do not store your full card details on our servers.
4.4 By submitting payment information, you confirm that you are authorized to use the payment method provided.
5.1 Customers may request cancellation of an order before it has been dispatched/processed by contacting us at +971 68 861 660 +971 55 922 8444.
5.2 Once an order has been shipped or the service has commenced, cancellation may no longer be possible, and the applicable Refund Policy (Section 6) shall apply instead.
5.3 We reserve the right to cancel any order due to stock unavailability, pricing errors, or suspected fraudulent activity, in which case a full refund will be issued.
6.1 Refunds are issued in accordance with applicable UAE consumer protection regulations and the specific conditions outlined below.
6.2 Eligible refund requests must be submitted within 2 days of purchase/delivery, accompanied by proof of purchase.
6.3 Refunds will be processed to the original payment method within 5 business days of approval.
6.4 The following are non-refundable: [e.g., digital products once accessed/downloaded, customized items, perishable goods, services already rendered] — adjust based on your business type.
6.5 We reserve the right to deny a refund request that does not meet the conditions stated in this policy.
7.1 Physical products may be returned within 2 days of delivery, provided they are unused, in original packaging, and accompanied by proof of purchase.
7.2 To initiate a return, contact us at +971 68 861 660 +971 55 922 8444 with your order number and reason for return.
7.3 Return shipping costs are the responsibility of the customer / the business , unless the return is due to a defective or incorrect item, in which case we will bear the cost.
7.4 Upon receipt and inspection of the returned item, we will notify you of the approval or rejection of your return.
8.1 We aim to process and dispatch orders within 5 business days of order confirmation.
8.2 Estimated delivery timelines are [4-5 business days] within the UAE, and [10–15 business days] for international orders, depending on the delivery location and courier partner.
8.3 Delivery timelines are estimates only and may be affected by factors beyond our control, including customs clearance, weather conditions, or courier delays.
8.4 Risk of loss and title for products purchased pass to the customer upon delivery to the address provided at checkout.
8.5 For digital products/services, delivery is deemed complete upon [access being granted / download link being sent / service activation].
9.1 Customers are entitled to protections under Federal Law No. 15 of 2020 on Consumer Protection and its Executive Regulations, including the right to accurate product information, fair pricing, and safe products.
9.2 Any disputes arising from a purchase may be escalated to the UAE Ministry of Economy’s Consumer Protection Department if not resolved directly with us.
10.1 To the extent permitted under UAE law, we shall not be liable for any indirect, incidental, or consequential damages arising from the use of this Website or the products/services purchased.
10.2 Our total liability for any claim arising from a transaction shall not exceed the amount paid by the customer for the relevant order.
11.1 All content on this Website, including text, graphics, logos, and images, is the property of [Business Legal Name] or its licensors and is protected under UAE Federal Law No. 38 of 2021 on Copyright and Related Rights.
11.2 Unauthorized use, reproduction, or distribution of Website content is prohibited.
12.1 Your use of the Website is also governed by our [Privacy Policy], which explains how we collect, use, and protect your personal data in accordance with UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection.
13.1 These Terms shall be governed by and interpreted in accordance with the laws of the United Arab Emirates.
13.2 Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of [Emirate, e.g., Dubai / Abu Dhabi], UAE, or, if applicable, an alternative dispute resolution/arbitration mechanism as agreed between the parties.
If you have any questions regarding these Terms, please contact us at:
AL MARFAA TR LLC
Email: info@marfaauae.com
Phone: +971 68 861 660 +971 55 922 8444ma
